Shipping Policy

Shipping Area:

USA (48 States) ONLY

Shipping Method:

At Moist Diane USA, we use FedEx and USPS shipping carrier and require a signature from the recipient if the order is more than $100 to avoid delivery loss. We DO NOT send it to any international courier or transportation/shipping centers in the USA.

Order and Shipment processing:

At Moist Diane USA, our business hours are Monday - Friday PST (excluding U.S. federal holidays) and the order cut off time for same-day processing is 12 p.m. (PST)

Any order received after 12 p.m. (PST) will roll over to the next business day for processing.

Please allow at least 1 to 2 business days for us to process your order.

If you request to change the shipment address during the shipping process, there will be an additional $15 fee apply to your account

According to the California laws, local sales tax will be applied to orders shipped to any California residential address.

To avoid any complications with your delivery, please confirm Shipping Information and address are complete and accurate when submitting your order.

Billing Time

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

Shipment Tracking

A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

Shipment Delays

At Moist Diane USA, we try our best to shorten processing and shipment times. Occasional delays may occur when ordered items are on backorder or out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

Unsuccessful Delivery

Moist Diane USA is not liable for any loss caused by the customer providing inaccurate address or shipping information. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Moist Diane USA in the process of re-routing or making an address correction will be the responsibility of the customer.
Moist Diane USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Moist Diane USA. Any charges incurred by Moist Diane USA due to unsuccessful delivery will be the responsibility of the customer.

USA Shipping Fee (48 States)

At Moist Diane USA, we offer Free FedEx/USPS shipping for orders over $50 (excluding taxes) in the U.S. all 48 states, or a discounted rate of $8 for orders less than $50.

Shipping Method


Orders $49 and Less

$8 Flat Rate

Orders $50 and over


Please Note:

• We do not ship to states of Hawaii and Alaska.

• Orders more than $100 will be shipped with Signature Required Service with or without the customer's request in order to avoid lost package after the delivery. 

• Delivery times are basic on USPS / FedEx estimated, there is not 100% guaranteed to arrive within the estimated time frame.

• Please check on your order status to track the most updated time frame.

• FedEx will make three attempts to deliver your package. After the final attempt, FedEx will call the customer and inform them of their delivery to be picked up at their near stations.

• There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing

• The above shipment rate only applies to domestic ground packages under 30 lbs.

• At Moist Diane USA, we apologized that we currently Do Not Ship to the Following:

PO Box, APO, DPO and FPO
International address other than USA
International courier or transportation/shipping centers in the USA

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