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Shipping Policy

Shipping Policy

Shipping Area:

USA (48 States) ONLY

Shipping Method:

At Moist Diane USA, we use FedEx shipping carrier and require signature from recipient to avoid delivery loss and to provide the best delivery services. We DO NOT send to any international courier or transportation/shipping centers in the USA.

Order and Shipment processing:

At Moist Diane USA, our business hours are Monday - Friday Pacific Standard Time (excluding U.S. federal holidays) and the order cut off time for same-day processing is 6 p.m. (Pacific StandardTime.)

Any order received after 6 p.m. (Pacific Standard Time) will roll over to the next business day for processing.

Please allow at least 1 to 2 business days for us to process your order.

If you request to change the shipment address during the shipping process, there will be an additional $15 fee apply to your account

According to the California laws, local sales tax will be applied to orders shipped to any California residential address.

To avoid any complications with your delivery, please confirm Shipping Information and address are complete and accurate when submitting your order.

Billing Time

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

Shipment Tracking

A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

Shipment Delays

At Moist Diane USA, we try our best to shorten processing and shipment times. Occasional delays may occur when ordered items are on backorder or out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

USA Shipping Fee (48 States)

At Moist Diane USA, we offer Free FedEx/USPS shipping for orders over $50 (excluding taxes) in U.S. all 48 states, or discounted rate of $8 for orders less than $50.

Shipping Method

FedEx/USPS

Orders $49 and Less

$8 Flat Rate

Orders $50 and over

FREE

Note: FedEx delivery times estimated FedEx, we do not guarantee your order will be delivered within the estimated time frame.
Please check your order status to track on the most updated time frame.

Note: FedEx will make three attempts to deliver your package. After the third attempt, FedEx will call you at the number you provided with your order
and inform you of pick up options at a FedEx designated service center.

Note: There will be an additional $15 fee applied to your account if you request a mailing address change during or after shipment processing.

Note: The above shipment rate applies only to domestic ground packages under 30lbs.

Note: At Moist Diane USA, we Do Not Ship to the following addresses:

PO Box, APO, DPO and FPO

Overseas other than USA

International courier or transportation/shipping centers in the USA

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